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Whether you are setting up the widget, managing your team, sorting out billing, or using the Acumen mobile app, our team answers every message. Reach us by email and we reply within one business day.
Send us the details and it goes straight to our support queue. The more you tell us about your account and what you need, the faster we can help. We reply by email within one business day.
What we can help with
Setup and the widget
Installing Acumen, turning on the app embed, and getting the agent answering from your own pages. See the features overview.
Plans and billing
Choosing a plan, changing tiers, invoices, and refunds. Pricing is on the pricing page.
Your account and team
Sign-in links, inviting teammates, roles, and transferring ownership of a workspace.
Privacy and your data
Removing a visitor, exporting your data, and deletion requests. Details on our privacy page.
Acumen mobile app
The Acumen app lets operators read AI conversations, watch lead scoring in real time, and take over a thread from their phone. You sign in with a one-time link sent to your email, using the same account you use on the web.
Deleting your account. Open the app, go to the You tab, and choose Delete account. This permanently removes your account and personal data. If you own an organization, transfer ownership to a teammate first, since deleting the owner would remove the whole workspace.
Trouble signing in or anything else in the app: email support@tryacumen.ai.
Security and abuse
To report a security issue, email security@tryacumen.ai rather than the support address, and see our security page for the practices that ship today.
Common questions
How do I get help with Acumen?
Email us at support@tryacumen.ai. Tell us your account email, the store or site you run Acumen on, and what you are trying to do. We read every message and reply within one business day.
How do I manage or delete my account in the mobile app?
Open the Acumen app, go to the You tab, and choose Delete account. This permanently removes your account and personal data. If you are the owner of an organization, transfer ownership to a teammate first, because deleting the owner would remove the whole workspace.
I did not get my sign-in link. What now?
Acumen signs you in with a one-time link sent to your email. Check your spam folder, make sure you used the same address you signed up with, and request a new link. Links expire and are single use, so always click the most recent one. If it still does not arrive, email support@tryacumen.ai.
How is billing handled?
Plans and pricing live on our pricing page. Web accounts are billed through Stripe, and stores that install Acumen from the Shopify App Store are billed through Shopify. For an invoice, a plan change, or a refund question, email support@tryacumen.ai.
How do I remove a visitor or export my data?
You can erase a visitor and their conversation from your Acumen console at any time. For a full data export or a deletion request covering your account, email support@tryacumen.ai and see our privacy page for how we handle it.