These are founding rates, locked for life for anyone who subscribes through December 31, 2026. List prices rise in January 2027.

Pricing

Flat monthly plans. Never billed per conversation.

Four tiers, from a single site to a whole portfolio of brands. Every plan lists a conversation number, and it is a fair use ceiling, not a meter, the entire contrast against tools that charge per resolution or sell conversation credits.

Signal

For one site getting started.

$149/mo

Billed monthly

14 day free trial, card required

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  • Workspaces1
  • Seats3 included, expandable to 5
  • Conversations200/mo, fair use (100 during trial)
  • Voice minutes60 min/mo, 30 during trial
  • Knowledge pages200 pages
  • History90 days
  • CRMOutbound webhook only
  • Branding removalNot available
Most popular

Pipeline

For a growing team across a few properties.

$449/mo

Billed monthly

14 day free trial, card required

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  • Workspaces3 included, expandable to 5
  • Seats10 included, expandable to 15
  • Conversations750/mo, fair use (375 during trial)
  • Voice minutes300 min/mo, 150 during trial
  • Knowledge pages1,000 pages
  • History1 year
  • CRMOne native CRM connector
  • Branding removalAdd-on, $99/mo

Command

For one company with many properties.

$1,999/mo

Billed monthly

No trial

Get started
  • Workspaces10 included, expandable to 15
  • Seats25 included, expandable to 40
  • Conversations2,500/mo, fair use
  • Voice minutes1,200 min/mo
  • Knowledge pagesUnlimited, crawl-governed
  • History2 years
  • CRMMultiple CRMs, custom field mapping
  • Branding removalIncluded

Portfolio

For one owner with many companies.

$2,500/mo

List price at 15 brands. Flat rate, no volume banding.

1560+

No trial. Never self-serve.

Contact sales
  • Workspaces15 brands included, then $125/brand
  • SeatsPer brand
  • ConversationsPooled across brands
  • Voice minutesPooled across brands
  • Knowledge pages500 per brand
  • HistoryContractual
  • CRMCustom integration, per brand
  • Branding removalIncluded

The thing that matters most

Acumen never bills you per conversation.

Acumen

Flat monthly plan. The conversation number is a fair use ceiling, never a charge.

Intercom Fin

Per-seat pricing plus $0.99 per AI resolution and $9.99 per qualification outcome.

Source: fin.ai/pricing, as of August 2026

Tidio (Lyro AI)

Entry plans from $24.17/mo; the Lyro AI add-on starts at $32.50/mo for 50 AI conversations.

Source: tidio.com/pricing, as of August 2026

Zendesk AI

Outcome-based, per-resolution AI billing on top of the seat plan, with no published rate or ceiling.

Competitor dollar figures above are cited to each vendor's own published pricing page, dated as of August 2026, and verified directly at the URL shown. Where a vendor does not publish a rate, no figure is shown. Terms change; verify current pricing on each vendor's site before relying on it. Acumen's own conversation ceilings are listed on every card above and never turn into a per-conversation charge.

Add-ons

Outgrew one part of your plan? Stretch just that part.

Add-ons extend a plan. They don’t replace the next one. Each one is capped, and when you reach the cap we move you up instead of selling you more.

Plan extensions, billed monthly

Extra workspace

$79/mo

Another site or business unit inside your account. Same team, same shared pools, one bill.

Pipeline, up to 5. Command, up to 15.

Extra seat

$25/mo

One more person on your team.

Signal, up to 5. Pipeline, up to 15. Command, up to 40.

Branding removal

$99/mo

Remove the Acumen mark from the widget.

Pipeline. Included on Command. Included on Portfolio.

Workspace or brand? A workspace is capacity inside your account: same team, shared pools, one bill, everyone sees everything. A brand on Portfolio is a separate company, with its own admins, users, and CRM connection, invisible to the other brands, and detachable with its own data if you ever sell it. That is why a workspace is $79 and a brand is $125.

Voice packs, one time, on any plan

Voice pack, 50 minutes

$25

Voice pack, 250 minutes

$89

Voice pack, 1,000 minutes

$299

Top up your voice minute pool. Packs never expire: buy one and the minutes stay on the account until they’re used, whenever that is. Turn on auto-recharge and we’ll buy your chosen pack when you run low, up to a monthly limit you set.

Setup, one time

Launch and integration

$2,500

Hands-on setup and CRM integration, done with you rather than handed to you.

Pipeline. Command. Included on Portfolio.

Start free, see the records for yourself.

Signal and Pipeline start with a 14 day free trial, card required. Founding rates lock in the moment you subscribe.

Start free trial